7kkk Privacy Policy

1. Who We Are

7kkk ("we", "us", "our", "the Company") operates the online gaming and sports-betting platform accessible at 7kkk.io (the "Platform"). 7kkk acts as the data controller in respect of the personal data of registered players and website visitors collected through the Platform.

This Privacy Policy applies to all personal data collected in connection with your use of the Platform, including data gathered during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and your browsing of the Platform. It should be read alongside the 7kkk Terms & Conditions and Responsible Gaming Policy.

If you have questions about how your personal data is handled, or if you wish to exercise any of your data rights, you may contact our Data Privacy team at any time using the contact details provided in Section 14 of this Policy.

2. Data We Collect

7kkk collects personal data across several categories depending on how you interact with the Platform. The following table summarises the main categories of data we collect and the context in which each category is gathered:

Data Category	Examples	Collection Context
Identity Data	Full legal name, date of birth, government-issued ID number, photograph	Account registration and KYC verification
Contact Data	Email address, mobile number, residential address	Account registration and support interactions
Financial Data	bKash / Nagad / Rocket wallet numbers, bank account details, transaction history	Deposits, withdrawals, and payment verification
Technical Data	IP address, browser type, device identifiers, operating system, session timestamps	Automatic collection during Platform use
Usage Data	Pages visited, games played, betting history, session duration, click paths	Automatic collection during Platform use
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support interactions
Responsible Gaming Data	Self-exclusion status, deposit limits set, time-out elections	Responsible gaming tool usage

We do not collect special-category sensitive data (such as racial or ethnic origin, political opinions, religious beliefs, or health information) except where strictly required by applicable law or regulation — for example, certain responsible gaming assessments may require limited health-related information provided voluntarily by the player.

3. How We Use Your Data

7kkk uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and administer your 7kkk account, including verifying your identity and age at registration and during periodic KYC reviews.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local bank channels; to maintain accurate financial records; and to detect and prevent fraudulent payment activity.
• Platform delivery: To provide you with access to sports betting markets (including BPL, IPL, T20 World Cup, and international cricket), live casino games, slots, crash games, and all other Platform products.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, to enforce self-exclusion elections, and to administer deposit limits and time-out periods requested by players.
• Legal compliance: To comply with applicable anti-money-laundering (AML) and counter-terrorism-financing (CTF) obligations, including the retention of identity and transaction records for regulatory purposes.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised access, account takeover, bonus abuse, match-fixing, and other fraudulent or prohibited activity on the Platform.
• Customer support: To respond to your enquiries, process complaints, and maintain records of support interactions for quality assurance and dispute resolution.
• Platform improvement: To analyse aggregated usage data to improve the performance, reliability, and user experience of the Platform.
• Promotional communications: Where you have provided consent, to send you information about promotions, bonuses, and Platform updates relevant to your interests. You may withdraw this consent at any time by contacting support or adjusting your communication preferences in your account settings.

4. Legal Basis for Processing

7kkk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 7kkk — including account creation, bet acceptance, and payment processing.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including AML/CTF record-keeping, age verification mandates, and data retention laws.
• Legitimate interests: Processing that is in 7kkk's legitimate business interests — including fraud detection, platform security, and analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing carried out on the basis of your explicit consent — in particular, the sending of promotional communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

5.1 Service Providers

7kkk shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These providers act as data processors on our behalf and are contractually bound to process data only in accordance with 7kkk's instructions and this Privacy Policy. Current categories of processor include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, local banking networks)
• Identity verification and KYC service providers
• Game technology and content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others)
• Cloud hosting and data storage infrastructure providers
• Customer support platform providers
• Fraud detection and security analytics providers

5.2 Legal Disclosures

7kkk may disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, by a valid legal order, or where 7kkk reasonably believes disclosure is necessary to prevent crime, protect the safety of individuals, or enforce its legal rights.

5.3 No Sale of Data

7kkk does not sell, rent, license, or otherwise transfer your personal data to any third party for that party's own marketing or commercial purposes. This commitment applies without exception.

6. International Data Transfers

Due to the global nature of internet infrastructure and the technology providers that support the Platform, personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, 7kkk ensures that appropriate safeguards are in place to protect the data at a standard consistent with this Privacy Policy. This includes contractual clauses with receiving parties that impose data protection obligations equivalent to those described herein.

If you have questions about the specific safeguards applied to international transfers of your data, please contact the 7kkk Data Privacy team using the details in Section 14.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Platform. They allow the Platform to recognise your device across sessions, remember your preferences, and gather analytical information about how the Platform is used.

7.2 Cookies 7kkk Uses

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: Used to understand how players navigate the Platform so that we can improve its structure, speed, and content. Data collected is aggregated and anonymised wherever possible.
• Functional cookies: Used to remember your preferences — such as your preferred language, game display settings, and notification preferences — so you do not need to re-enter them on each visit.

7.3 What We Do Not Use

7kkk does not deploy third-party advertising or retargeting cookies. We do not allow third-party advertisers to place cookies on the Platform or to track your browsing activity across other websites.

7.4 Managing Cookies

You may control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

7kkk retains personal data only for as long as is necessary for the purposes for which it was collected, taking into account applicable legal retention obligations. As a general guide:

• Account and identity data: Retained for the duration of your account relationship with 7kkk and for a minimum of five years following account closure, in line with AML/CTF regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the interaction, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Retained in identifiable form for up to 24 months, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as consent remains active, and for one year following withdrawal of consent.

Where there is no statutory or contractual requirement to retain data, 7kkk will delete or anonymise it once the relevant purpose has been fulfilled.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in respect of the personal data 7kkk holds about you:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is used.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where there is no compelling reason for us to continue processing it. Note that certain data must be retained to comply with legal obligations and cannot be deleted on request.
• Right to restrict processing: You may ask us to restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests. We will stop such processing unless we can demonstrate compelling grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the 7kkk Data Privacy team at [email protected]. We will respond to all valid requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

10. Security Measures

7kkk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including payment credentials and identity documents.
• Role-based access controls ensuring that only personnel with a specific operational need can access personal data.
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform.
• Multi-factor authentication requirements for all staff accessing production systems.
• Incident response procedures for identifying, containing, and notifying stakeholders of any data security breach in a timely manner.

While 7kkk employs robust security practices, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, contact us immediately at [email protected].

11. Children & Minors

The 7kkk Platform is strictly for adults aged 21 and above. 7kkk does not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory age-declaration steps and is supported by document-based KYC verification.

If we become aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

12. Third-Party Links

The Platform may contain links to third-party game providers, payment processors, or other services. Once you navigate away from the 7kkk Platform to a third-party site or service, this Privacy Policy no longer applies. 7kkk is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party service you access via the Platform.

13. Amendments to This Policy

7kkk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The revised Policy will be published on this page with an updated effective date. For material changes, registered players will be notified by email or by an in-platform notification at least 7 days before the changes take effect.

Your continued use of the Platform following the effective date of any amendment constitutes acknowledgment and acceptance of the updated Policy. If you do not agree to the revised Policy, you must stop using the Platform and contact our team to close your account.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please contact the 7kkk Data Privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform (BST, UTC+6)
• Response Time: Initial acknowledgment within 24 hours; full response within 30 calendar days

We take all privacy concerns seriously and are committed to handling every enquiry with transparency and care. Our English-speaking support team serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh, and is available every day of the year including BPL and IPL match days.

If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. 7kkk will cooperate fully with any such authority in the resolution of complaints relating to the processing of personal data.